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IT Support Assistant

£18,000 - £21,000
London
LH/15838
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£18,000 - £21,000

Penge

 

We have an exciting opportunity for a full-time permanent IT Support Assistant working for a large multi-franchise motor retail dealership Group who is based across South London and the Home Countries.

 

The role will suit someone fresh into the IT field from apprenticeship / A-Level who can demonstrate a desire to work in this field, or you may already have practical experience gained from working in an IT department. You will hold 5 GCSEs grade A-C, one of which is in ITC grade B or above.

 

Sound interesting? Read on…

 

You will provide desktop IT support to internal users by way of telephone, hands-on or remote access and some on-site visits. The ideal candidate will have:

 

  • A methodical, organised and accurate approach to problem solving
  • A polite, friendly and confident telephone manner with good customer service skills
  • Knowledge of Microsoft Office, Windows server / PC / laptops, tablets, printers, scanners, basic IT break/fix skills and be able to configure software and drivers.
  • Excellent time management skills
  • Integrated data & telephony knowledge running over WAN / LAN, TCP/IP networks
  • Tenacity to investigate, diagnose and rectify simple faults
  • Escalate issues to the IT manager where necessary

 

The job role will also include IT administrative functions to include:

 

  • Creation of new starters and deletion of leavers from server Active Directory; Dealer Management System (CDK Autoline Rev 8.3); Email system; Telephony system; and including access to many other applications as necessary for the role.
  • Support and maintain a log of IT queries received and assist in clearing these down
  • Maintain IT hardware fixed asset schedule for new purchases and disposals
  • Maintain IT software licence register
  • Assist in procurement of IT equipment, placing orders with suppliers and liaise with Accounts department on the allocation of the asset. 

 

Desirable skills and experience would be advantageous in the following areas:

 

  • Microsoft Active Directory
  • Automotive Industry exposure
  • CDK Autoline (Kerridge) DMS
  • Previous IT support role
  • A passion for all things IT related
  • A tidy and practical approach to work

 

In return, our client offers the chance to be part of a hugely successful and national organisation. Sounds interesting and something you would love to be part of? Apply Today!

 

Key Skills:         IT Support. Network. Hardware. Software. Driver. Server. PC. Laptop. Printer. Routers and Switches. LAN/WAN. TCP/IP. Cisco. Security. VOIP. Telephony. Disaster Recovery. Windows, Office, Exchange, Meraki. Exchange. Automotive.

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.  YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.