Our Latest Vacancies

Application Support Analyst

Up to £35,000 DOE

London, Central

Are you looking for a company with a rich history who operate in 20 countries across 5 continents? With more than 10,000 employees worldwide, this is a truly fantastic company to work for!

Is this the right organisation for you?

A dedicated team of professionals, committed to helping authors produce their very best work and to finding innovative new ways of bringing stories and ideas to audiences worldwide.

Are you right for them?

It goes without saying you’ll be an excellent communicator and team-player and able to remain calm whilst under pressure. Highly organised and analytical, you’ll find it easy to prioritise work and manage deadlines. You’ll have a strong working knowledge of service management, working to SLA’s and experience of working in an ITIL environment.

What more could you want?

With an industry-wide and nationally competitive benefits program that offers excellent coverage and affordability to support your health and financial well-being. Their plans offer comprehensive medical, prescription drug, dental, and vision coverage, as well as generous life insurance!

Their goal is to enable people to do the best work of their lives. They take development of people seriously and recognize that one size doesn’t fit all. This fantastic company offer many different ways to learn including programs, courses and resources on a wide range of topics. Designed and curated in partnership with internal and external experts, they ensure that the company grows from the inside out.

What will your working week be like?

Reporting to the Application Support Team Manager, you’ll be on hand to assist with the management of incidents and requests and to support all new developments and enhancements through our defined test and release processes. This position will provide shift coverage via a weekly rota throughout the hours of 8am – 6pm Monday to Friday, and occasional weekend and evening on-call coverage may be required.

Day-to-day you can expect to be involved in a wide range of tasks, from supporting project managers through the development lifecycle of a project, to producing technical support guides and performing periodic application and system checks.

You will work with Technology teams as necessary communicating any systems/software upgrades and patches, and diagnosing any application or system issues, as well as triaging defects, identifying potential fixes and managing incidents through to resolution. You’ll also work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new enhancements.

The ideal candidate will also have great SQL knowledge and a background in website support and development.

Apply now, you do not want to miss out on this fantastic opportunity!

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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