Our Latest Vacancies

2nd Line – Field Support Engineer

£24,000 - £28,000
Sussex
CR/15364

Crawley

Up to £28,000 – DOE

An excellent variety of employee benefits and a generous holiday entitlement!

 

A Leading air charter Company with over 50 years of aviation experience!

 

Covering many different sectors and expertly co-ordinate thousands of individually tailored flights including private jets for CEO’s and celebrities, passenger aircraft charter for conferences, orchestras and product launches and freighters moving anything from general supplies to military vehicles.

 

A fantastic opportunity to work for an exciting and prestigious company with lots of career development and benefits!

 

The Role:

 

Supported by our Service Desk team, the delivery of IT support and desktop services to our internal customers requires a Field Support Engineer to lead Customer First from a technical perspective. Primarily supporting our UK offices with regular site visits, the role will also encompass support globally.

 

This team is at the center of our IT Operations function with wide-ranging tasks that include Office 365 and Windows Server administration, supporting our Dell estate including Windows 10, Virtual Servers and Hosting platforms, enhanced Firewall services, and delivering excellent support services to enable our business to exceed, both internally and to customers.

 

Working with the Service Delivery Manager, the role is to assist with the daily support and implementation of all aspects on the IT Support service with a clear requirement of attending UK sites regularly to act as a ‘go to person’ to report back into the division. This is a hands-on role engaging the effective day-to-day delivery of IT support to our business.

 

As the company is committed to a continued investment programme in technology, you will get exposure to many of the latest technologies Office 365, Citrix, Server 2012, VMWare, SharePoint, Dynamics, Navision, Palo Alto Networks and data center networks, in addition to the 1st and 2nd line duties of support.

Being a lean technology team, there is also a requirement to fit in with other duties inclusive of out of hours support.

 

Job Accountabilities:

 

  • Exceptional customer service skills with good attention to detail and an excellent telephone manner.
  • The ability to work outside of the box in a proactive approach, and work in an open team.
  • Contributing to the development and control of both the IT Operations road map and Customer First, for efficiency improvement initiatives within both technology and the wider business.
  • Managing and developing the IT Support function on a daily basis including managing workload and ensuring quality, against group Service Level Agreements and delivery of IT Service Programmes.
  • Overseeing the service relationships of UK offices, assisting service specification and performance of our Service Desk who provide IT Support services for all locations.
  • Analyse Service Level Agreements provided internally and by 3rd Party organisations.
  • Where required, project managing designated programmes within IT Operations and providing guidance and assistance to other PMO’s where applicable.
  • Promote research & development technologies within the team's domain.
  • Provide Knowledge, advice and consultancy at an advanced level.
  • Guide less experienced colleagues to improve technology awareness and performance.

 

Job Knowledge, Skills & Experience:

 

  • Windows client operating systems
  • Apple OSX client operating systems
  • Microsoft Office Suite O365 Windows and Mac
  • Windows Server 2008 / 2012 / 2016
  • Windows Server Roles (RDP, DHCP, DNS, RAS, File Sharing, IIS, ADFS)
  • Active Directory - Group Policy Management
  • Microsoft Office 365 - (Azure AD, SharePoint, Teams, S4B)
  • Networking knowledge (LAN / WAN)
  • Mobile networking
  • Customer Relationship Management platforms – D365 / Salesforce / Service Now etc.
  • Customer / Client facing IT Support
  • Firm grounding of expertise around global Voice & Data networks
  • Cyber Security and GDPR knowledge processes advantageous

 

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.  YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.