Our Latest Vacancies

IT Service Manager

12 month FTC

£38,000 - £47,000 + Excellent Benefits including 10-18 % bonus, 30 days holiday, pension, regular salary reviews, plus lots more.

Redhill, RH1

Key Skills: IT Service Management. Service Delivery. ITIL. Change. MI. Stakeholder. Supplier Management. Third Party. Stakeholder. Financial Services. Consumer Banking.

• Are you an experienced IT Service Manager within financial services?
• Do you have experience of supplier management and managing internal and external stakeholders at a high level?
• Are you looking to work for one of the UK’s most well-known financial services organisations?

Our client, an exceptional financial services organisation who operate globally, are looking for an experienced IT Service Manager to join them, initially on a 12 month fixed term basis.

The job holder will be expected to bring considerable industry knowledge to the role, with the ability to identify and implement continuous service improvements. This will particularly apply in the area of Service Management disciplines, with the aim of bringing improvements to processes, controls and metrics to contribute to the ongoing development of an efficient and professional IT service delivery function.

Responsible for ensuring that the day to day Incident and Change Management processes are provisioned in accordance with supplier SLA’s and ensuring supplier’s adherence to industry best practices.

Manage supplier relationships and introduce robust Release Management processes, taking ownership for the planning, testing and implementation of Releases. Act as an ambassador for Problem Management and work to obtain Root Cause Analysis data enabling future process improvements for the prevention of repeat incidents within the business.

The IT Service Manager   – Primary Responsibilities:

• Develop and maintain a detailed knowledge of relevant IT Frameworks and where necessary create or amend local IT policies and procedures.
• Where necessary Manage suppliers of technology services to ensure services are delivered in accordance with agreed SLAs.
• Own the Change Management process.
• Work closely with internal suppliers to create a robust and repeatable Release Management process.
• Work with key internal stakeholders to align any required resources in the execution and testing of any Release.
• Major Incident manager for all supplier related Incidents.
• MI reporting for Board and IT Managers, to include trended and aggregated data for the purpose of making informed decisions in support of future initiatives.
• Work closely with internal suppliers to ensure adherence to best practices for Incident, Change and Problem Management, seeking opportunities for continuous service improvements and ongoing service enhancements.
• Proactively identify and deliver IT continuous-improvement initiatives within corporate policy and guidelines.
• Pro-actively identify, assess, manage and report IT related risks. Plan and execute mitigation and contingency actions to help reduced unplanned impacts to internal systems.
• Participate and contribute to the identification and selection of solutions and suppliers for new technology.
• Build and maintain effective relationships with internal stakeholders and external suppliers, acting as a strong advocate for the IT team.

The IT Service Manager – Over to You!  

Information systems related education and qualification, together with demonstrable experience in operational Service Management roles preferably in a financial services or similarly structured and regulated industry.

Experience:

• Extensive experience of Major Incident Management in a Financial Services or similarly regulated environment.
• Experience working as a Change Manager ideally having been responsible for Charing a Change Advisory Board in a Financial Services or similarly regulated environment.
• Working in a complex IT environment comprising both internal and external IT providers.
• Practical experience of implementing and managing IT Service Delivery using good practice processes, such as ITIL, adapted to meet the needs of the organisation.
• ITIL Practitioner qualified preferred.
• Demonstrable IT Service Management experience with a good technical appreciation of the Microsoft technology stack, wide and local area networking, application development, maintenance and support and database/MI solutions.
• Proven track record in building and maintaining effective supplier relationships in complex multi-vendor outsourced / third party supplier delivery models.
• Knowledge of infrastructure design, and deployment, as well as system life cycle management.
• Demonstrable experience of improving operational efficiency, service delivery and information management across all lines of business and technology platforms.
• Preferably experience in an environment that has transitioned from legacy systems to more modern IT.
• Key Skills: IT Service Management. Service Delivery. ITIL. Change. MI. Stakeholder. Supplier Management. Third Party. Stakeholder. Financial Services. Consumer Banking.

In return, our client can offer the chance to work for one of the most successful and well-known organisations within financial services in the UK, a generous basic salary of £38,000 - £47,000 + Excellent Benefits including 10-18 %bonus, 30 days holiday, pension, regular salary reviews, plus lots more. Sound interesting and something you would love to be part of? Apply today! 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

Key Skills: IT Service Management. Service Delivery. ITIL. Change. MI. Stakeholder. Supplier Management. Third Party. Stakeholder. Financial Services. Consumer Banking.

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