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Helpdesk Analyst / Software Support Consultant

£18,000 - £23,000
London
LC/15178
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£18,000 - £23,000

Wimbledon

25 days holiday in the 2nd year, extensive training, free gym membership, private healthcare, performance related bonus and lots more! 

Skills:    MS Office. Windows 7. Active Directory. Desktop Support. Helpdesk. LANS. TCP/IP. MCP. Microsoft Certified Professional. MCT. Microsoft Certified Technician.

 

My client are a specialist provider of technology solutions to the retail industry. Operating out of Wimbledon, London with an enviable customer base in excess of 100 customers with approximately 1,000 outlets, based predominantly in the UK and Ireland.

 

This is a fantastic opportunity to work with a dynamic, innovative and highly successful team in south west London.

 

Sound interesting and something you would love to be part of? Apply today!

 

The individual will ideally have at least 1-2 years' experience in 1st or 2nd line support, will be interested in learning a new, bespoke software application and providing support on this on a daily basis, and be able to support and help customers with technical issues and in getting the best out of the software.

 

The Helpdesk Analyst / Software Support Consultant role includes:

  • Diagnosing incidents as logged by our clients regarding our specific software.
  • Providing user and desktop support and troubleshooting as well as training for our clients.
  • Liaising with clients on a daily basis, updating them on any incidents logged on the helpdesk.
  • Record all entries into our CRM solution and maintaining the database.
  • Working closely together with the In-house IT team.

 

Responsibilities:

  • Maintaining a high level of customer satisfaction.
  • Producing call stats reports.

 

Essential:

  • 1-2 years' helpdesk / service desk experience.
  • An interest in learning a bespoke software application, and providing support on this.
  • Good desktop support and desktop hardware experience.
  • Good knowledge of MS products (MS Office, Windows, user management under AD).
  • Excellent English verbal and written skills.
  • Maintaining a high level of customer satisfaction.
  • Producing call stats reports
  • Knowledge of Windows 7, Active Directory (AD), MS Office, Desktop Support.

 

Desirable:

  • Computing related degree.
  • Networking experience i.e. LANS, TCP/IP
  • MCP or MCT etc.

 

Please note that there is a shift pattern of 9am – 5.30pm and 11.30am – 8pm due to the hours that the helpdesk is open. Please do not apply unless you are happy to work on a shift pattern.

 

In addition, you will have the opportunity to perform additional hours on weekends on an on-call basis (not office based), for which you will receive £200 per time. This is purely optional.

 

Skills:    MS Office. Windows 7. Active Directory. Desktop Support. Helpdesk. LANS. TCP/IP. MCP. Microsoft Certified Professional. MCT. Microsoft Certified Technician.

 

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Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.