Our Latest Vacancies

1st / 2nd Line Support Engineer

Salary:  £20,000 - £24,000 DOE, plus great benefits including a quarterly bonus scheme, gym, lots of social events, training and lots more!

Sussex, BN9 

Skills:       1^st line, 2^nd line. Service Desk. Helpdesk. MSP. Managed Services Provider. IT Support Company. Windows 7, 8, 10. Exchange, Office 365, Active Directory, Group Policy, Windows Server, Firewall, Switches, Cisco, Networking – LAN/WAN, VoIP.

Due to the nature of this position it’s vital that you have your own driving licence. A company car is available.  

• Are you an experienced IT Support Engineer who has worked for an IT Support Company who is looking to progress their career?
• Are you looking to work for a fantastic organisation who can support you in achieving your career goals?
  Then we have the perfect opportunity for you! Read on…

1^st / 2^nd Line Support Engineer Role:

An exciting opportunity has arisen for a 1^st / 2^nd Line Support Technician to join my clients growing technical team. My client are extremely well-established and provide IT support for a loyal client base in and around the Sussex area. This role would suit a 1^st or 2^nd Line Support Technician who has worked for a similar, IT Support company (MSP) who is looking for a fresh challenge and to progress their career!

This is a fantastic opportunity to work for an organisation that is growing year on year and has a fantastic, helpful and friendly culture. You will be surrounded by great people. Everyone has a 'can do' attitude, works hard and the company celebrates the successes with regular team activities. The company also provides a staff lunch every Friday to bring everyone together. They have an excellent reputation and a loyal client base which you will be visiting (2-3 days per week) within the Sussex area.

The 1^st / 2^nd Line Support Engineer Duties:

• Be a point of contact for clients with technical queries over the phone and ticketing system.
• Manage multiple tickets at any one time based on priority.
• Troubleshoot a wide variety of complex technical issues.
• Occasionally attend client sites when needed to troubleshoot and resolve issues.
• Resolve all client’s technical issues promptly and effectively striving for a high first time fix rate.
• Keeping clients informed of incident progress, notifying them of impending changes or agreed outages.
• Identify recurring incidents to the Team Lead / Service Manager

Ok, so over to you! Our perfect 1^st / 2^nd Line Support Engineer will have:

• A strong willingness to constantly learn and develop. Will have lots of energy and enthusiasm for technology and helping others and the ability to see projects and solutions through to completion.
• Will have a willingness to take the initiative to achieve common goals. Will be friendly, sociable and be part of a great team culture.
• Experience as 1^st or 2nd line Engineer in a service desk environment. (working for another IT company / MSP).
• Good technical experience with an analytical approach to diagnostics.
• A good understanding of all Microsoft Windows platforms in particular 7/8/8.1/10.
• Experience with MS Exchange, Office 365 and AD Connect.
• Knowledge of Active Directory and administration of Group Policy.
• Experience supporting and maintaining all versions of Windows Servers including 2012 R2.
• Networking knowledge covering LAN/vLAN/WAN technologies.
• Experience of firewalls and managed switches (e.g. Sonicwall, Cisco).
• In addition, experience of the following would be a bonus - file share applications i.e. efolder Anchor, Dropbox, Sharepoint, WDS/MDT, Connectwise and Labtech, cloud infrastructure i.e. Azure, Amazon and phone systems i.e. Gamma Horizon, 3CX or other hosted VoIP.

In return, my client can offer a fantastic, friendly and supportive working environment and an excellent benefits package including team lunches each month, a quarterly bonus, company social events and lots more!

Sound interesting and something you would love to be part of? Apply today!

Skills:     1^st line, 2^nd line. Service Desk. Helpdesk. MSP. Managed Services Provider. IT Support Company. Windows 7, 8, 10. Exchange, Office 365, Active Directory, Group Policy, Windows Server, Firewall, Switches, Cisco, Networking – LAN/WAN, VoIP.

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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