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1st Line Support Engineer

£20,000 - £23,000
Hertfordshire
LC/15113
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Location:             Potters Bar, EN6

Salary:                  £20,000 - £23,000 plus benefits including training, 25 days holiday, pension, healthcare, casual dress code 

Key Skills:               1st Line Support. IT Technician. Helpdesk. Service Desk. IT Support. External Clients. Managed Services. MSP. Windows Server 2008+. Microsoft Exchange. Active Directory. MS Office. Networking. TCP/IP. Group Policy. DNS, DHCP. VMware. Virtualisations. Cloud. Hosting.  

 

My client, a well-established, leading provider of IT, cloud and business telecom solutions, has grown their team considerably over the past year, and is now looking for an experienced 1st Line Support Engineer to join them on a permanent basis to help with their future expansion plans.

 

About The Client:

 

My client has a fantastic environment and are looking for someone with at least a year’s IT Support experience, who is looking for a varied and interesting role, supporting external clients in London. This role will be based in Potters Bar and will predominantly be providing remote support and assistance to a wide range of clients and playing a key role in interesting IT projects.

 

What is a typical day as a 1st Line Support Engineer:

 

  • You will perform a varied role, taking part in call-outs, service desk and workshop
  • You will be providing support to a wide variety of clients across London, gaining experience with the latest technologies
  • Exchange 2010+ maintenance
  • Router and Firewall installs
  • DNS, DHCP and File Systems
  • Networking diagnostics, TCP/IP, packets, understanding how a network works and ability to diagnose these problems remotely.

 

Our Perfect 1st Line Support Engineer Will Have / Will Be:

 

  • Hands-on experience of working in an end-user desktop support role or computer operations environment
  • Excellent Windows, Microsoft Office, Active Directory and Exchange skills
  • Remote support for end users
  • Patch management
  • Advanced printer / peripheral device troubleshooting
  • Remote support for handheld smartphones and tablets
  • Knowledge of disaster recovery and business continuity processes
  • Knowledge of service operational processes and IT best practice
  • IT Cloud\Hosting knowledge
  • Excellent communication and relationship building skills
  • Highly proactive
  • Energy, drive and commitment and a strong 'can do' mentality 

 

OK, so what have we got to offer you?

 

  • An exciting and varied working environment
  • The chance to gain experience with the latest technologies, with a broad range of clients, developing your technical skills and experiences considerably
  • Working for an organisation that values its employees
  • Negotiable benefits including 25 days holiday plus bank holidays

 

OK, so that’s the role, now over to you –

If you think this role is perfect for you, please do get in touch!!!

 

Key Skills:               1st Line Support. IT Technician. Helpdesk. Service Desk. IT Support. External Clients. Managed Services. MSP. Windows Server 2008+. Microsoft Exchange. Active Directory. MS Office. Networking. TCP/IP. Group Policy. DNS, DHCP. VMware. Virtualisations. Cloud. Hosting. 

 

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.  YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

 

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

 

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Key Skills:               1st Line Support. IT Technician. Helpdesk. Service Desk. IT Support. External Clients. Managed Services. MSP. Windows Server 2008+. Microsoft Exchange. Active Directory. MS Office. Networking. TCP/IP. Group Policy. DNS, DHCP. VMware. Virtualisations. Cloud. Hosting.