Our Latest Vacancies

IT Support, 1st Line Support, 2nd Line Support

£22,000 - £24,000
Midlands
CR/15004
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Salary: Up to £24,000 depending on experience 

Location: Manchester

 

Do you have a real passion for technology? Are you a dedicated and hardworking candidate looking for an exciting opportunity which will enable you to grow and develop your career and skills?

 

We are looking for an IT support technician who has the determination and hunger to succeed. You will be joining a truly fantastic organisation who are Europe’s leading provider of education in the music industry.

 

Our perfect IT Support Engineer

 

  • 1st line or 2nd line experience within a technical role ideally within the HE sector, but not essential
  • Technical qualifications would be helpful bit not essential, full training will be provided
  • Knowledge of patch management
  • Knowledge of VOIP phones
  • Experience of Active Directory and Exchange user account management
  • Experience with supporting Macs
  • Highly organised and focused in delivering a fast and high-quality support service
  • Excellent administrative skills and experience in managing their own work-plan
  • Good written and verbal communication skills
  • Good customer facing skills
  • Experience of supporting Windows 7 and Microsoft office applications
  • An understanding of TCP IP protocols
  • Experience with printer management

 

What is a typical day as an IT Support Consultant?

 

  • To provide 1st line support to all staff in the respective college and escalate calls where necessary to Brighton IT support.
  • To ensure that all infrastructure services including network connectivity, phone and wireless service issues along with core software services are escalated to the relevant parties within a suitable time frame.
  • To set-up college staff on the desk-tops, laptops, phones, MACs (not music production equipment)
  • To actively use and review the IT Helpdesk log to ensure that all college issues are logged and prioritised
  • To manage all college technical assets and to liaise with Finance on asset purchase, location and disposal
  • To liaise with the college business system super-users to deploy systems/software across college users
  • To perform local IT tasks related to project or service affecting work (e.g. network line failover procedures)
  • To maintain local records of user signed IT Policies and Acceptable Usage Policy
  • To travel to Brighton regularly for team meetings and project meetings
  • The role will involve out of hours on call support on a rota basis. (very minimal)

 

What the client would really desire

 

Other than the required skills, my client is looking for someone who is eager to learn and develop an exciting and successful career with them. It is vital to them that the successful candidate not only works well in a team but fits in well with this team. Team moral and job satisfaction is key!

 

So, what’s in it for you?

 

  • An exciting career path
  • Working for an organisation that values its employees
  • Negotiable benefits including childcare vouchers, cycle to work scheme, pension
  • Onsite Parking available
  • 40 hours per week, Monday – Friday, 08:30 – 18:00

 

Now over to you….

 

If you think this IT Support role is perfect for you, we look forward to hearing from you! Please do get in touch today!!!

 

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.  YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.