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IT Support Technician / Systems Admin

£24,000 - £26,000
Midlands
JB/14973
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Salary:  £26,000 plus outstanding benefits including 31 days holiday rising to 35 days (inc. Bank Holidays), Pension, Life Assurance plus more

Location: Birmingham, B47 

Key Skills: 1st, 2nd, Line, Support, Active Directory, Exchange, Networking, TCP/IP, DNS, WAN, Firewalls, PC, Hardware, Office, Windows, OS, Customer Service

 

Our client, an outstanding charity organisation are looking to add to their technical team. Our client can offer an outstanding benefits package including, pension, life assurance, and generous holiday (31-35 days Inc. bank holidays) and lots more!

 

MUST BE A DRIVER AS TRAVEL MAY BE REQUIRED TO DIFFERENT SITES ACROSS MIDLANDS.

 

The position will be to contribute to the effective delivery of IT services through supporting and maintaining a variety of IT systems used by the organisation. The role will involve providing technical support and assistance, undertaking system administration and technical project work.

 

The IT Support Technician / Systems Admin Duties:

 

  • To participate in the operational delivery of IT services through the timely response and resolution of incidents, problems and service requests within agreed SLAs.
  • To lead on routine administration and maintenance of key IT services, systems and infrastructure across the organisation.
  • Assist in the safe-guarding of IT services from cyber-threats through timely management of updates and patches to key systems and infrastructure.
  • Proactively assist in the monitoring of IT services and systems, highlighting security and performance issues and taking actions as directed.
  • Actively contribute to digital and implementation projects by undertaking changes and actions in accordance with defined processes.
  • To liaise with external organisations in relation to escalated issues, procurements and other matters as directed.

 

Our Perfect IT Support Technician / Systems Admin Will Have The Following Experience / Skills:

 

  • Recent extensive experience of working in an IT service desk environment in a 1st or 2nd line role.
  • Experience of providing IT supporting to multiple remote locations.
  • Demonstrable experience in system administration in relation to: Active Directory / Exchange / Antivirus etc.
  • Experience of liaising with external support teams / organisations.
  • Experience of installing, troubleshooting, using and supporting Microsoft Office Standard Applications (Office 2007 upwards, Outlook, Word, Excel, PowerPoint, Publisher, One Note).
  • Experience of installing, troubleshooting and supporting operational software.
  • Experience of troubleshooting and diagnosing networking / connectivity issues.
  • Extensive technical knowledge of current technologies in the Microsoft product stack (Office 2010+, Server 2008R2+, etc.)
  • Knowledge of cloud computing and related technologies such as virtualisation.
  • Intermediate knowledge and understanding of LANs, WANs, VPNs and common networking configuration and components.

 

Ok, so what can the client offer the IT Support Technician / Systems Admin?

 

  • Excellent location.
  • Pension.
  • Excellent annual leave entitlement.
  • Life Assurance.
  • 18 month fixed term contract with a chance to progress.

 

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Key Skills: 1st, 2nd, Line, Support, Active Directory, Exchange, Networking, TCP/IP, DNS, WAN, Firewalls, PC, Hardware, Office, Windows, OS, Customer Service

 

Sound interesting? Contact us today! You will work with great new technologies and colleagues, improving your skills to develop your career as we grow together!

 

Key Skills: 1st, 2nd, Line, Support, Active Directory, Exchange, Networking, TCP/IP, DNS, WAN, Firewalls, PC, Hardware, Office, Windows, OS, Customer Service

 

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.  YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.