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IT Helpdesk Engineer

£20,000 - £22,000
London
LC/14808
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£22,000 plus benefits

Location: Woolwich, SE18 

Key Skills:                IT Support. Helpdesk. 1st Line. Customer Support. Remote Software. Active Directory, Group Policy, Exchange, Networking, TCP/IP, Windows Operating Systems, Email, Office 365, Connectivity, Troubleshooting.

 

Our client, an extremely well-established (since 1999) IT Support company, are looking for an enthusiastic IT Helpdesk Engineer to join their friendly team on a permanent basis. This company offers Microsoft training, they have a fantastic working environment, they work hard, play hard and reward their employees well! Sound interesting and something you would love to be part of? Apply today!

 

The IT Helpdesk Engineer Role:

Your primary responsibility will be to deliver functional and technical support to our customers, ensuring the needs of the customers are not only met but exceeded. This is an ideal opportunity for a customer-focused individual with a technical background and drive to succeed. Through the role you will be given full training on all products as well as professional training on the technologies used, thereby providing exposure to the latest technologies. You will also have a mentor to guide your development within the support team and beyond.

 

Key Responsibilities:

 

  • To log all customer incidents and tickets accurately in the incident management system
  • To help customer achieve their goals by using solutions to their full potential
  • To engage with customers via the phone and remote access software
  • Resolve cases using knowledge gained through product training, support documentation and personal knowledge

 

What We Are Looking For – Our Ideal IT Helpdesk Engineer Will Have the Following:

 

  • Either an IT related degree or proven IT experience
  • In-depth knowledge of MS Windows and the difference between operating systems
  • An understanding of network architecture
  • Solid understanding of Active Directory and Exchange mail systems
  • An understanding of Office 365

 

My client can offer a fantastic working environment, the chance to be part of an extremely stable, well-established organisation with a loyal client base and rewards for loyal staff. They can offer career progression as well as scope for further training and development. This is the chance to work for an exciting company experiencing steady growth with a supportive work environment. Sound interesting and something you would love to be part of? Apply today!

 

Key Skills:                IT Support. Helpdesk. 1st Line. Customer Support. Remote Software. Active Directory, Group Policy, Exchange, Networking, TCP/IP, Windows Operating Systems, Email, Office 365, Connectivity, Troubleshooting.

 

In return the client can offer an outstanding working environment, as well as additional training and benefits, and the chance to work with a growing organisation that can offer fantastic career progression and potential. Sound interesting? Contact us today!

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.    YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

 

Key Skills:                IT Support. Helpdesk. 1st Line. Customer Support. Remote Software. Active Directory, Group Policy, Exchange, Networking, TCP/IP, Windows Operating Systems, Email, Office 365, Connectivity, Troubleshooting.