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1st Line Technical Support Engineer

£18,000 - £25,000
London
CR/14175
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Salary:          £18,000 - £25,000 dependent on experience

Location:     London, WC1

Skills:            MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.

Benefits:       Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.

 

Our client is a Microsoft Gold Certified Partner and also has fantastic partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few. They believe training is very important and aim to fill the full potential for all of their staff! Sound interesting? Apply today!

Our client has been providing business IT support since 1987, and their top five longest-standing clients have trusted them to look after their IT requirements for over 100 years in total, which is quite an achievement.  So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can.

What is required for the 1st Line Technical Support Engineer role:

  • Must be confident communicating with people by telephone, email and in person
  • Are well-organised, thorough and able to plan and deliver complex projects to tight deadlines
  • Enjoy helping people and working in a team, learning quickly and sharing knowledge
  • Love technology: especially Microsoft (Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, networking, backup and virtualisation.
  • Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)

Responsibilities for the 1st Line Technical Support Engineer:

  • Provide excellent customer service to external clients
  • Troubleshoot problems by telephone, remote access and on-site visits
  • Help improve company systems, procedures and knowledge
  • System builds, configuration and installation (remote or on-site)
  • Diligent documentation and time-keeping

 

Skills:                                                    MCP. Microsoft Certification. MCDST. Desktop. 1st Line. Helpdesk. Windows 8. Office 2013. Office365. Blackberry. Apple. Antivirus. Networking. Backup. Virtualisation. IT Services. MSP.

 

Benefits:                                             Bonus. Holiday rising up to 25 days with years of service. Company pension. Death in service insurance. Healthcare. Interest-free travel loan. Cycle to work scheme. Subsidised cafeteria. Microsoft Training and Certifications. Impressive Offices.