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IT Support Engineer

£25,000 - £26,000
Greater Manchester
ME17975
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Reporting to: Group IT Helpdesk Manager / Manchester

Contractual Hours: 9am – 5.30pm Monday to Friday (37.5 hours per week)

Europe’s largest music institute are currently looking for an IT Support Engineer to join a fast growing, exciting team with excellent prospects for the future. Providing a creative space, with state-of-the-art facilities, they not only nurture talent; they enable future generations to find their place in music. A great opportunity for someone looking for a career, not just a job!  

On top of the salary, you will also be entitled to fantastic benefits including, Educare Platform - Online learning suite/library, 25 days annual leave plus Bank Holidays, closed at Christmas (doesn't come out of annual leave entitlement), Free eye test vouchers, plus lots more!

Currently looking for an IT Support Engineer to provide a fast and responsive local IT support service to the college team which is consistent and compliant with the IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features.

Accountabilities:

  • To provide 1st and 2nd line support to all staff in the respective college and escalate calls where necessary.
  • To ensure that all infrastructure services including network connectivity, phone, and wireless service issues along with core software services are escalated to the relevant parties within a suitable time frame.
  • IT Support Engineer tasked toset-up college staff on desk-tops, laptops, phones, MACs.
  • To actively use and review the IT Helpdesk system to ensure that all college issues are logged and prioritised.
  • To manage all college technical assets and to liaise with Finance on asset purchase, location, and disposal.
  • To liaise with the college business system super-users to deploy systems/software across college users.
  • To perform local IT tasks related to project or service affecting work (e.g. network line failover procedures).
  • To maintain local records of user signed IT Policies and Acceptable Usage Policy.

Skills:

  • IT Support Engineer will be highly organised and focused in delivering a fast and high-quality support service.
  • Good written and verbal communication skills.
  • Good customer facing skills.
  • Experience of supporting Windows 10/11 and Microsoft office applications.
  • An understanding of TCP IP protocols.
  • Experience with Office 365 administration tasks.
  • Experience working in a similar IT Support role.
  • Ideally, you will have experience working with Macs.
  • Experience of Active Directory user account management.

Interested?

Apply now and we can discuss this in more detail and provide you with a more detailed job description.

Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. 

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