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Application Support Engineer

£45,000 - £55,000
City of London
CR17393
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An application support engineer role, providing support to customers globally. Reporting to the Head of Application Support, based in London. Specialising in software, my client offers software products that help market-leading and many smaller pharmaceutical and biotech companies to improve their supply. Providing a friendly, supportive, well-organised environment, with good work-life balance and opportunities for self-improvement.

 

Benefits include:

 

  • Some flexibility in working hours (around core hours) with partial remote working option (under current circumstances)
  • 25 days annual leave (plus bank holidays)
  • Flexible annual leave policy - ability to buy or sell up to 5 annual leave days
  • Company pension scheme
  • Cycle scheme
  • Regular social events

 

Working with other globally located (UK, US, Poland) Support staff, your role will be to balance the support workload and increase responsiveness to customers. Provide support for customers and work towards the timely (within agreed SLA) resolution of support issues arising from systems installed at customer sites.

 

About You:

 

  • 2+ years of experience in a customer facing application facing support role
  • Very strong SQL skills (Oracle preferred), creating views, functions/procedures. Understanding of performance problems, and ability to understand/debug PL/SQL
  • Ability to diagnose & address application issues
  • Complex problem solving
  • Advantageous to have familiarity with sample management operations/systems or other relevant life science/bio pharmaceutical industry experience
  • Ability to read and understand C# & .NET would be advantageous but not essential
  • Previous experience with AWS advantageous

 

Interested?

Apply now and we can discuss this in more detail and provide you with a more detailed job description.

 

Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this role and if you haven’t heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender, or disability and complies with all relevant UK legislation.

 

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