Our Latest Vacancies

IT Service Delivery Manager

£75,000 - £95,000
Greater London
LH17240
Apply Now Talk To Us

Service Delivery Manager

£75,000 - £95,000 plus a company car allowance of £7,200

London, EC3A 

Continuing to develop and enhance the businesses capabilities, my client is now looking to

recruit a Service Delivery Manager in a pivotal role reporting into our Chief Information Officer.

Our client is one of the world’s largest, privately owned insurance brokerage firms. They offer outstanding career opportunity and benefits including a generous holiday allowance, generous pension and much, much more, as well as an exceptional working environment and impressive offices.

Are you the right candidate for this post?

The focal point (face) for the business, at all levels, the Service Delivery Manager will deliver a seamless day to day User Experience and is responsible for ensuring the services that we deliver meet business needs and perform to expected service levels across the region.

This successful candidate will be responsible for overseeing the operational management and improvement of core service management processes, particularly Incident Management, Problem management, and Release & Deployment (infrastructure) processes as necessary.

The IT Support Manager, IT Administration Manager, Infrastructure Support Administrator – Telecoms and UK Infrastructure Manager and related teams and third‐party providers will report into or partner with the Service Delivery Manager.

The Service Delivery Manager will also work closely with the UK Head of IT and successfully deliver and support internal customers’ systems and technologies and ensuring successful operation across the UK/EU. The successful candidate will work to build relationships with internal stakeholders and will constantly seek to make getting things done easier through mature IT Service Management processes, customer service and technical support. The Service Delivery Manager is responsible for ensuring that our internal SLAs are met in line with service specifications and that ITIL processes and procedures are being developed and followed.

Candidate Profile:

The successful candidate will have a strong background in IT Service Management as well as ITSM toolsets and be passionate about Service Delivery and Customer Service. They will have a proven track record of providing outstanding customer service, managing, and delivering projects consistently within deadlines and can demonstrate a proactive approach to continual service improvement and seeking to exceed customer expectations.

By collaborating with key stakeholders across the business, the successful candidate will build an in‐ depth, strong relationship and be the go‐to person for all support related escalations. Complaints and poor feedback will always be investigated, and action plans put in place to improve service.

The Service Delivery Manager must be a strong communicator, open minded, pro‐active, approachable, and open to ideas, learning and discussing new approaches as well as having conversations about everyday events.

Education, Experience & Skills required:

  • BS/BA degree preferred or equivalent education and/or experience.
  • ITIL certified in Service design and Experience of line management, desirable.
  • Experience working in IT Support and is an experienced Service Delivery Manager.
  • Onboarding of new starts and related automation experience is essential.
  • Strong analytical skills.
  • Experience in developing individuals of various skill levels.
  • Strong Incident, Problem and Change Management knowledge.
  • Experience with Service Management best practices and process improvement.
  • Experience within the insurance and brokerage industry a plus.
  • Ability to effectively prioritize and execute tasks in a fast‐paced environment.
  • Excellent verbal and written communication skills at all levels within the organisation
  • Ability to manage competing priorities.
  • Technical mindset but able to articulate and understand business needs.
  • Good technical background.
  • Experience working with ITSM solutions.
  • Good understanding of desktop operating systems, Windows as well as Mac and virtual desktop and application solutions.
  • Proficiency in identifying trends and running through Problem Management methodology to see through effective Continual Service Improvement opportunities.
  • Experience in writing both technical and user‐friendly documentation to educate the team/s within IT Operations as well as the organisation

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.